General Questions

 

Q: What services do you offer?

A: We offer a comprehensive range of services to meet the needs of both landlords and tenants. These include tenant finding, full property management, and ongoing support to ensure smooth tenancies.

Additionally, through our parent company, Gerard Savary Mortgages, we provide expert mortgage advice to help clients navigate the property buying process with confidence. Whether you’re a landlord expanding your portfolio or a tenant exploring homeownership, we’re here to support you every step of the way.

 

Q: How can I contact your agency?

A:You can reach us through our contact form, email, or by phone. Our contact information is available on the Contact Us page.

 

For Tenants

Q: What do I need to apply for a rental property?

A:Typically, you will need proof of income, references, identification, and sometimes a credit check.

 

Q: How is my rent payment processed?

A:Rent payments can be made via bank transfer. Detailed instructions will be provided upon signing the lease.

 

Q: What should I do if something in the property is broken?

A:Please report any maintenance issues through our online maintenance request form, and we will address them promptly.

 

Q: What is included in the rental price?

A:Rental prices usually include the cost of the property itself. Additional costs such as utilities, internet, and council tax may vary by property and should be clarified in your lease agreement.

 

Q: What happens to the rent deposit money, and is it protected?

A: Yes, absolutely! In accordance with UK law, your rent deposit is securely held in a government-approved tenancy deposit protection (TDP) scheme. This ensures that your deposit is safe and can only be accessed under agreed-upon terms.

At the end of the tenancy, the deposit is returned to you, minus any agreed deductions for damages, unpaid rent, or other breaches of the tenancy agreement. If there is a dispute about the deductions, the TDP scheme provides a free resolution service to help resolve the matter fairly.

Our agency ensures full compliance with deposit protection regulations, so you can have peace of mind throughout your tenancy.

 

For Landlords

Q: How do you screen potential tenants?

A:We conduct background checks, employment verification, and credit checks to ensure we find reliable tenants for your property.

 

Q: What fees should I expect as a landlord?

A:Our fees include tenant finding fees, property management fees, and any additional services requested. A detailed breakdown can be found in the Fees section.

 

Q: How often do you conduct property inspections?

A:We recommend regular inspections, typically every six months, to ensure the property is well-maintained and tenants are abiding by the lease agreement.

 

Q: What should I do if I need to evict a tenant?

A:Our agency can assist you with the eviction process, ensuring compliance with legal requirements and proper documentation.

 

Q: Do you offer Rent Guarantee?

A: Yes, please contact us for a quote.